Moen is a well-known brand that has built itself as a household name. The company offers a range of products for kitchen and bathroom purposes, but we’ll focus on its faucets. Moen’s kitchen and bathroom faucets are known to be of solid construction and high quality, yet come with a price tag to match.
So, if you invest in a Moen faucet, will you get a lifetime warranty with it? Generally, yes, the product will come with a limited lifetime warranty. However, there are a few exceptions you should consider, so continue reading to learn more!
Are Moen Faucets Covered By A Lifetime Warranty?
Moen offers an excellent warranty on its products, so consumers can proceed with peace of mind knowing their faucet is covered. However, there are limits to these warranties, so it’s essential to understand the parameters before attempting to redeem a Moen warranty.
Moen guarantees its products will be leak and drip free under everyday residential use for as long as the original consumer purchaser owns their home. In addition, the company guarantees the product will be free from defects in material and workmanship for this same time frame.
However, the key word here is “residential,” as this same coverage doesn’t extend to other purchasers. Those who purchase Moen’s faucets for industrial, commercial, or business use receive less coverage, with a 5-year warranty extending past the original purchase date.
If you meet the residential requirements and your Moen faucet presents a problem that is covered by the warranty, you can bring your claim to Moen. Moen states they will provide the necessary parts free of charge to restore the fixture to good working condition. Or, if the faucet has defects in workmanship or finish, Moen will replace the part or finish that proves defective.
This warranty surpasses that of many other industry leaders, as the company doesn’t restrict its warranty to specific faucet finishes. Some companies refuse warranty coverage on particular faucet finishes; although this is written in fine print, it’s easy to miss. So, it works well for Moen’s consumers that every faucet finish receives the same coverage.
Do I Need A Receipt For Moen Warranties?
According to Moen’s Lifetime Limited Warranty, which accompanies most of its faucets, consumers must provide proof of original purchase (the original sales receipt) to redeem their warranty. In Moen’s words, “Proof of purchase from the original consumer purchaser must accompany all warranty claims.”
This can be somewhat inconvenient, as many people don’t hang onto the receipt after purchase (sometimes we forget to grab it from the cashier!). So, if you plan on purchasing a Moen faucet, be sure to hang onto this receipt, just in case.
An easy way to keep track of your faucet’s applicable information (for future reference) is by putting it in a resealable plastic bag inside the cabinet underneath the installation. You could clip it up with a binder clip, then hang it on a little nail inside the cabinet to keep it out of the way.
In the future, you’ll have all the information and purchase proof you need in the event of a necessary repair due to part failure. Bonus: you won’t have to sift through a junk drawer while hoping you tossed the receipt in there (even though it’s been years).
What Is Excluded In Moen’s Warranty Coverage?
Although Moen covers a wide range of potential issues, there are some things the company doesn’t cover. These non-covered areas are understandable, as they result from treatment by the purchaser. Moen’s warranty doesn’t cover damage due to the following reasons:
- Improper installation
- Product abuse
- Product misuse
- Use of improper cleaners (harsh chemicals, abrasives, etc.)
- Use of alcohol or other organic solvents
The lack of coverage extends to your faucet, whether it was you, a contractor, or a service company that unintentionally performed the damage.
How Do You Redeem A Moen Warranty?
The process of redeeming your warranty on a Moen faucet is fairly simple. You can either call Moen’s customer service at 800-289-6636 or write to the company at Moen Incorporated, 25300 Al Moen Drive, North Olmsted, Ohio, 44070-8022.
Once you reach out to Moen, you will need to explain the issue or defect and provide proof of purchase, your name, address, area code, and telephone number. After Moen evaluates your case, they will reach out to you and outline the best course of action.
In some cases, they might replace the component or finish, but in others, the damage may not fall under warranty coverage. However, it doesn’t hurt to ask, so if you believe your faucet’s damage may fall under the warranty’s coverage, reach out to Moen.
Frequently Asked Questions (FAQs)
How Long Does A Moen Faucet Last?
Generally, high-quality kitchen faucets last a few decades before they begin to experience significant issues. Moen’s faucets can last over 20 years with proper care and maintenance. The great part about these products is their warranty. As long as you meet the coverage qualifications and have the necessary information to redeem the warranty, Moen will back its product.
Can I Replace Parts In My Moen Faucet With Generic Parts?
Perhaps your faucet sustained damage that isn’t covered by a warranty, but it’s easily fixable with a replacement part. In this case, you might be tempted to purchase a generic replacement part, as branded replacement parts can be pricey.
However, this usually isn’t a good idea, as there’s no guarantee it will work well (or very long) with your Moen faucet. So, it’s typically best to stick with a branded replacement part, as you can proceed with peace of mind knowing it’s compatible with your faucet. Plus, who wants to play the game of purchasing/returning parts until you get a part that works with your faucet model? Not us!