Price Pfister faucets, known for affordability and reliability, are a go-to pick for many homeowners. Its products mirror popular design trends, giving homeowners with almost any budget the opportunity to incorporate sleek, modern designs into their homes without breaking the bank.
But while affordability is tempting, it’s still important to consider the warranty before purchase. After all, a company that doesn’t back its products with a solid warranty seems questionable, so decent coverage is essential. Luckily, Price Pfister offers an impressive limited lifetime warranty, but there are a few things you should know, so stick around to learn more!
About Price Pfister
As an experienced company with over 100 years in the faucet industry, Price Pfister knows its way around faucet design. The company was one of the first in the industry to market various innovative standards in faucet design today and uses this wealth of knowledge and experience to produce high-quality, customer-oriented products.
Today, the company is known for its affordable faucets packed with trending design features and high-quality components. While many faucet brands have strayed into other industries, Pfister remains true to its roots, keeping its focus on the faucet industry.
Price Pfister offers an array of kitchen and bathroom products, including the following:
- Kitchen faucets
- Specialty faucets, including pot fillers, bar/prep, and bridge designs
- Kitchen accessories
- Bathroom faucets
- Tub fillers
- Shower components
- Handheld showers
- Bathroom accessories
- Safety bars
Price Pfister Warranty
Despite the affordability of its products, Price Pfister offers an excellent warranty. Its coverage rivals industry-leading brands, providing peace of mind and hassle-free protection. The warranty may vary based on the product in question, but for its faucets, it’s the same across the board for its faucets.
Here’s what you need to know about Pfister’s warranty:
Every Price Pfister faucet manufactured after January 1, 1997, comes with an impressive limited lifetime warranty. The warranty guarantees the product will be free of all defects in material and workmanship under regular residential use.
It’s important to note that this warranty excludes certain product parts, including the electronic sensor, power unit, control box, GE filter manifold, and GE filter cartridges. These components, minus the GE components, receive a five year limited warranty to the original purchaser consumer. Like the primary warranty, this guarantee states the product will be free of defects in material and workmanship.
The GE filter manifold comes with a 1-year limited warranty, whereas the GE filter cartridges receive a one-month limited warranty. These warranties apply solely to the original residential user and offer the same defect-free coverage.
The limited lifetime warranty solely applies to residential customers. If you install the faucet in a commercial application, the mechanical warranty drops to ten years.
For most Price Pfister faucet finishes the warranty against deterioration of the finish is for as long as the original purchaser owns the home in which the product is originally installed. For products installed in commercial applications, the finish warranty may be limited to a period of ten years from the date of purchase.
Terms and Conditions
Like most warranties, Price Pfister’s coverage has a few restrictions in its terms and conditions. The restrictions are standard, as they match the exceptions commonly found in a faucet warranty.
For example, the warranty solely applies to the original residential user. So, if you install it in your home for a few years, remove it, and sell it to someone else secondhand, they won’t receive the warranty. However, if you, as the original purchaser, still own the home wherein the product was initially installed, you can take full advantage of the warranty.
Additionally, the coverage only applies to products purchased from Pfister or through Pfister-authorized sellers. If you buy the product from an unauthorized seller, the faucet might be exempt from Pfister’s warranty coverage. The brand requires its resellers to follow specific policies, procedures, and quality control standards, so it makes sense that products purchased from unauthorized resellers don’t receive warranty coverage.
Aside from these exclusions, Pfister’s warranty also limits and excludes the following:
- Labor charges
- Incidental or consequential damages
- Damages resulting from:
- Improper maintenance
- Cleaning or installation
- Acts of God
Filing a Claim
If you believe you have a valid warranty claim for your Pfister faucet, you’ll need to raise a complaint with the brand’s customer service department. To receive assistance with your product or warranty, you have a few contact options, including:
- Email to Pfister’s Consumer Support department
- Call and talk to a Consumer Support representative at 1-800-732-8238
- Fax Consumer Support at 949-672-4588
- Send a letter to Consumer Support at Pfister, 19701 DaVinci, Lake Forest, CA 92610
When filing a warranty claim, you’ll need a few pieces of information, including the following:
- Description of the problem
- Product model number
- Purchaser contact information
- Date of purchase
- Proof of purchase (such as a sales receipt)
Once Pfister has the necessary information and reviews the claim, they’ll remedy the issue at their discretion. The company may require you to send them the product or defective part in a prepaid package for the inspection, or they might simply send a replacement part. An entire replacement might be the logical solution for some situations, so you’ll receive a brand-new product to replace the defective one.
Sometimes, they may offer alternative solutions, but the remedy varies based on the problem.