A solid warranty is an essential part of a new investment for your home, whether you’re buying a fancy, new fridge or a sleek, modern faucet.
With decent warranty coverage, you don’t need to stress about potential product hiccups and the staggering repair bills that can accompany them. Plus, it shows the brand’s confidence in its product quality, so finding a product with an excellent warranty is crucial.
Key Points:
- Grohe faucets come with standard warranties of 5 years for commercial applications and from five years to a limited lifetime for residential.
- Grohe offers coverage for mechanical, electronic, and finish components in its faucet products.
- Exclusions from warranty coverages include damages arising from outdoor use and any incidental or consequential losses/damages.
If you’re in the market for a new kitchen faucet, you might consider Grohe as your potential fit. But how long is the warranty on a Grohe faucet?
Let’s find out!
Do Grohe Faucets Come With Warranties?
Like those from other industry-leading brands, Grohe faucets come with a lengthy faucet warranty. The warranty you receive will hinge on the application (residential or commercial) and when you purchase the product, but each of Grohe’s faucets feature a warranty of some sort.
How Long Is Grohe’s Faucet Warranty?
Grohe’s faucet warranty varies based on the application. For residential consumers, the warranty length ranges from five years to a limited lifetime, with the variation hinging on the component in question. Conversely, commercial consumers receive a much shorter warranty of five years, regardless of the component in question.
Grohe Warranties
Grohe offers excellent warranties on its products, including its faucets. Its warranty coverage rivals other industry-leading brands, like Moen and Kohler. Here’s what you need to know about Grohe’s faucet warranties:
Coverage
Grohe’s warranty offers solid coverage on its faucets. Like many faucet warranties, its warranty covers the basics, including the following:
- Mechanical: A Limited Lifetime mechanical warranty accompanies each Grohe faucet, warranting the product’s mechanical components will be free from manufacturing defects in material and workmanship under regular residential use for as long as the original purchaser consumer owns the home.
- Electronic faucets, valves, and controls: These faucet components receive a 5-year guarantee from Grohe, warranting the faucet will be free from defects in material and workmanship under everyday use from the date of purchase by the original purchaser consumer.
- Finish: Each faucet comes with a Limited Lifetime Warranty on its finish, warranted to the original purchaser consumer against manufacturing defects in material and workmanship.
It’s important to note that coverage terms in these sectors solely apply to residential settings. The warranty looks entirely different for commercial applications, as it’s much shorter than the residential coverage option. In a commercial application, the warranty shortens to 5 years from the original date of purchase.
Grohe defines a commercial application as faucet installations in apartments or rental units, non-residential facilities, hotels, commercial businesses, and similar public accommodations.
Limitations
Most faucet brands outline specific limitations to their warranties, and Grohe is no different. The company stipulates several limitations, including the installation location. For example, Grohe states its products are stringently tested to ensure performance in common-use situations but not in outdoor environments.
So, because they’re designed for indoor use, using them outside will shorten the warranty to one year. This is due to the harsher environment outdoors, including inclement weather, harsh conditions, drastic temperature changes, and salt (coastal regions).
Grohe specifically states it isn’t liable for any loss, damage, expense, incidental, or consequential damages of any kind, regardless of warranty, contract, or negligence. This includes those arising in connection with the sale, use, or repair of the product in question.
Exclusions
Aside from Grohe’s limitations list, the company also outlines a particular set of exclusions wherein customers cannot expect warranty coverage. The warranty is solely extended to the original consumer owner, but it doesn’t cover costs associated with installation, labor, or incidental or consequential occurrences.
In addition, the warranty coverage excludes products or parts which meet one or more of the following:
- Repaired by unqualified individuals
- Repaired using non-original Grohe spare parts
- Altered in any manner unapproved and unauthorized in writing by Grohe
- Damaged due to misuse, accident, negligence, faulty installation, or maintenance
- Installed incorrectly in a manner that contradicts Grohe’s printed instructions
- Damaged as a result of dirt, limescale, or aggressive cleaners
How Do You File A Warranty Claim On A Grohe Faucet?
Filing a warranty claim on your Grohe faucet is a straightforward process. There are a couple of options to file the claim: through your dealer or re-seller, in writing, online, or by phone.
To contact the company in writing (for consumers in the United States), send the necessary information to:
AS America, Inc.
One Centennial Avenue
Piscataway, NJ 08855
Attn: Director of Consumer Affairs
Alternatively, contact customer service regarding warranty inquiries by calling (855) 815-4726. Register your warranty on Grohe’s website or contact the company online through its contact page.
How Does Grohe Handle Warranty Claims?
If your faucet has a valid warranty claim, Grohe will usually deal with your complaint in a particular manner. In most cases, the company will repair or replace parts and finishes that are proven to be defective in material or workmanship under normal use, installation, and service.
Of course, the solution is entirely at the company’s discretion, so Grohe might offer alternative solutions based on the situation.
