American Standard Touchless Toilet Problems & Tips To Fix Them

Touchless toilets have gained popularity in recent years, with American Standard being a prominent brand in this industry. Their innovative designs and advanced technology offer both convenience and hygiene to users.

Some common issues with American Standard touchless toilets include sensor malfunctions, weak flushes, and phantom flushes.

To help users better understand and tackle these problems, this article will discuss some of the most prominent issues experienced with American Standard toilets and provide guidance on troubleshooting and maintenance.

American Standard 4000709.020 Cadet Touchless 1.28 GPF Single Flush Toilet Tank Only, White
American Standard 4000709.020 Cadet Touchless 1.28 GPF Single Flush Toilet Tank Only, White
Hands-free operation for a more hygienic bathroom experience; Place hand 1-1/2 in. from sensor for 2 seconds to trigger flush
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American Standard 6065121.002 Selectronic Touchless Toilet Flush Valve, Chrome
American Standard 6065121.002 Selectronic Touchless Toilet Flush Valve, Chrome
Dc Powered; 27 Inch Rough In; Dc Powered; 27 Inch Rough In; Battery Included
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American Standard 2989709.020 Concealed Trapway Cadet Touchless 2-Piece 1.28 GPF Single Flush...
American Standard 2989709.020 Concealed Trapway Cadet Touchless 2-Piece 1.28 GPF Single Flush…
Promotes a cleaner bathroom and more hygienic experience; Sensor module detects hand proximity and flushes toilet automatically

Common Problems

Sensor Issues

Touchless toilets rely on a sensor to detect the presence of a user nearby. Sensor problems can result in poor detection, no flushing, or delayed flush. The sensor might also be affected by electromagnetic fields from nearby devices, causing it to malfunction.

Check the position and cleanliness of the sensor, and ensure that no objects or electromagnetic fields are interfering with its functioning.

Battery Failure

Touchless toilets operate on batteries, and dead batteries can cause the toilet to not function. A red LED light might indicate a low battery level. Replace the batteries in the control module and make sure the connections are secure.

Properly functioning batteries are essential for the touchless toilet’s operation.

Flushing Problems

  • Partial Flushing: The toilet might only partially flush due to issues with the control module, flush valve, or flapper. Inspect the components for any damage or poor connections. Manual button problems can also lead to partial flushing.
  • Continuously Running Water: Overflow tube, fill valve, and refill tube issues can result in continuously running water in your touchless toilet. Ensure that the fill valve is functioning properly to maintain the correct water level in the tank.

Water Level Issues

Incorrect water levels in the tank can cause poor flushing performance and gurgling noises. Inspect the overflow tube and fill valve for possible defects, and make sure the water supply line provides the correct gallons per flush.

Adjust the water level if necessary.

Leaking Problems

Leaks can occur in several parts of a touchless toilet, such as the water supply line, flush valve, and seals.

Potential causes of leaking problems include:

  • Water Supply Line: Check the connections on the water supply line, particularly the shank nut. Tighten any loose nuts and replace any damaged elements.
  • Flush Valve and Seals: Inspect the seals around the flush valve holder for any wear or damage. Apply sealant if needed. Check the flush valve for any leaks, as it might cause the toilet to run continuously. Replace or repair any damaged components.

Touchless Toilet Installation

When installing an American Standard toilet, following the correct procedures ensures a seamless, trouble-free setup.

Tools and Materials

To install an American Standard Touchless Toilet, gather the following tools and materials:

  • Philips head screwdriver
  • AA battery pack (usually included with product)
  • Hand sensor module
  • Flush control module
  • Screws and other required hardware
  • Plumber’s tape

Step-by-Step Guide

  1. Location – Choose the appropriate location for your touchless toilet, ensuring proper clearance and drainage. Check that the existing plumbing and valves are functional.
  2. Flush Control Module Installation – Attach the flush control module to the rear of the toilet. Use the Philips head screwdriver to secure the module in place with the provided screws.
  3. Hand Sensor Module Installation – Mount the hand sensor module on the wall, at least 1ft above the flush control module. Secure it with screws and position it for optimal detection of hand gestures.
  4. Connection and Power – Connect the hand sensor module to the flush control module using the provided cable. Insert the AA battery pack into the flush control module or hand sensor module, depending on the product model.
  5. Test the Touchless Function – Ensure the touchless function operates correctly by moving your hand in front of the sensor. The toilet should flush within 3 minutes if the installation is successful.
  6. Tighten Fittings and Connections – Double-check valves, screws, and connections to ensure they’re secure. Consider using plumber’s tape if necessary for a watertight seal.


Flushing Issues

If your toilet is experiencing flushing issues, follow these steps to resolve the problem:

  1. Check the rubber seal: Inspect the rubber seal between the tank and bowl to ensure it’s seated properly without any wear or damage. If it’s compromised, it may be the cause of flushing issues. Replace it if necessary.
  2. Inspect the hose: Ensure that the hose connecting the water supply to the toilet tank is properly connected and free of any obstructions or damage that may impair the flush cycle.
  3. Adjust flush cycle: Verify the flush cycle settings and adjust them if needed for optimal performance. Make sure it’s set high enough to fully dispose of solid waste.

Leak Detection

Leaks in your touchless toilet can be problematic. Here are some steps to identify and resolve leaking issues:

  1. Examine the tank: Inspect the tank for any visible cracks or damage, and make sure it’s tightly secured to the bowl.
  2. Check the hose connections: Ensure that all connections between the water supply and tank are secure and free from leaks.

Sensor Malfunction

Sensor issues can be a common hindrance when it comes to touchless toilets. Follow these troubleshooting tips to address any sensor-related problems:

  1. Clean the sensor: Over time, dust and debris can accumulate on the sensor, leading to malfunctions. Clean the sensor with a soft cloth to remove any accumulated dust or debris.
  2. Check for obstructions: If the sensor isn’t functioning properly, ensure there are no objects obstructing its view or range.
  3. Re-calibrate the sensor: If clearing hindrances and cleaning the sensor doesn’t resolve the issue, try re-calibrating the sensor according to the manufacturer’s instructions.

Frequently Asked Questions

Q: What are the common problems with American Standard touchless toilets?

A: Some issues users encounter with touchless toilets include the sensor not detecting motion properly, ghost flushes, and occasional water leakage. However, these problems can often be resolved by adjusting the sensor settings, cleaning the sensor, or replacing faulty components.

Q: How do touchless toilets improve hygiene?

A: Touchless toilets contribute to a germ-free and more hygienic bathroom experience, as you don’t need to touch any surfaces to flush the toilet. This reduces the risk of transmitting germs and bacteria from your hands to other surfaces or individuals.

Q: Can I retrofit my existing toilet with a touchless flush kit?

A: Yes, many American Standard touchless flush kits are designed for easy retrofitting and can be installed on most existing toilets. These kits enable you to upgrade your toilet with a touchless flush system, improving hygiene and efficiency in your bathroom.

Q: What should I do if the touchless sensor is not working properly?

A: If the touchless sensor is not detecting motion accurately, try cleaning the sensor and adjusting its settings.

Ensure that the batteries are in good condition and replace them if necessary. If issues persist, you might need to contact customer support for further assistance.

Q: How reliable are American Standard touchless toilets?

A: American Standard toilets are designed with high-quality components, ensuring durability and reliability. However, occasional issues might arise due to wear and tear or improper use.

By following the recommended maintenance guidelines and addressing potential issues promptly, you can keep your touchless toilet functioning optimally.

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