An exceptional warranty is a crucial part of a new faucet purchase. After all, who wants a faucet that the manufacturer has no faith in? Not us!
So, when shopping for a new faucet, it’s essential to keep an eye out for the best warranties.
Many industry-leading faucet brands, like Moen and Delta, offer limited lifetime warranties. But they’re not the only ones that offer exceptional coverage. Other brands, like Gerber, offer lifetime warranties, too. However, like any faucet warranty, Gerber’s warranties come with a few exceptions and conditions to note.
Gerber is an older company nearing a century of experience in the plumbing industry. The company, Gerber Plumbing Fixtures, was founded in 1932 by Max Geber, a Polish immigrant. In the years that followed its birth, the company built a formidable reputation in the plumbing industry, eventually becoming a well-known name.
In 2003, Globe Union Industrial Corporation, a major distributor in the industry, purchased Gerber Plumbing Fixtures. Twenty years later, Globe Union still owns and acts as Gerber’s parent company.
Today, the company primarily sells its wares to North American customers. Its products are known for quality, reliability, and beautiful designs, making them a staple in many homes throughout the United States.
Gerber offers an extensive range of items, including its kitchen and bathroom faucets. Its product lineup includes the following:
- Toilets in several styles (children’s, standard, etc.)
- Tub and shower faucets
- Shower kits
- Bathtub drains
- Bathroom accessories
- Kitchen faucet accessories
- Wall-hung sinks
- Commercial faucets
Gerber Faucet Warranty
Gerber’s products, including its faucets, feature a strong limited lifetime warranty. The warranty varies based on the situation, such as from residential to commercial customers, but for the most part, it offers excellent coverage in-line with industry-leading brands. The following warranty information applies to Gerber’s metal-based (brass) faucets.
While Gerber’s faucets come with a limited lifetime warranty, it doesn’t apply to all components of the product. Instead, the warranty states that all products will be free from defects in material and workmanship for as long as the original consumer purchaser owns it. This part of the warranty applies to things like the finish and external components.
However, electronic components in the faucet aren’t included in this term length. These parts receive a five-year limited warranty that states they will be free from defects and material and workmanship. This section of the warranty does not include the battery, which doesn’t come with a warranty.
Parts that experience normal wear under residential use, like washers, O-rings, O-ring seats, sealant, and lubricant, are excluded from the warranty. These parts are fairly inexpensive to replace, and their exclusion from coverage is fairly standard.
It’s important to note that this warranty solely applies to residential purchasers. Any industrial, commercial, or business purchasers receive a five-year limited warranty on non-electronic parts and a one-year limited warranty on electronic parts.
Terms and Conditions
Like most product warranties, Gerber’s faucet warranty includes specific terms and conditions. As mentioned, the lifetime warranty solely applies to the original consumer purchaser. So, if you sell your home or market the faucet secondhand, the new owner does not receive the extent of the warranty.
Additionally, coverage only extends to North American customers in the United States of America, Canada, or Mexico. Any other purchasers from countries outside North America do not receive the same warranty length. Instead, the warranty shortens to one year, with the same rules applying regarding inclusions and exclusions.
Gerber outlines specific scenarios in which the warranty is void. These situations include the following:
- Improper installation
- Any use that violates the instructions furnished by Gerber
- Use of abrasive cleaners, such as steel wool or harsh chemicals
It’s important to point out that some states and provinces don’t allow limitations on how long a warranty lasts or exclusions or limitations on the damages. Because of this, the limitations and exclusions outlined in Gerber’s warranty may not apply to you if you reside in an area with such restrictions.
However, while the warranty provides specific legal rights, customers may have additional rights based on their state or province.
Filing a Claim
The process of filing a claim with Gerber is fairly straightforward and mirrors that of most faucet claims processes. First, you’ll need to confirm you have a product that meets the warranty’s inclusions. If the issue falls outside coverage, you won’t receive the warranty backing.
Once you confirm the warranty claim is valid to the best of your knowledge, contact Gerber or your dealer/contractor. To contact Gerber, use one of the following options:
- By mail: Gerber Plumbing Fixtures LLC, 2500 Internationale Parkway, Woodridge, IL 60517
- By phone: (866) 648-6466
- By email: firstname.lastname@example.org
When you contact the company for warranty service, you will need to provide proof of purchase, such as an original sales receipt or invoice. Gerber will not consider any warranty claims without the part(s) in question and the original proof of purchase, so it’s important to have both.
Once you file a claim and Gerber confirms its validity, it will offer you a solution. The solution varies at the company’s discretion, so in some cases, you might receive replacement parts, but in others, you may receive a replacement product in exchange for the defective model. It all depends on factors specific to your scenario.
The solution may hinge on product availability, as an older, discontinued product might not be eligible for an identical replacement.