A warranty is an essential part of nearly any investment, serving to protect your purchase and ensure you get the most out of it. So, when you’re shopping for a new faucet for your home, it doesn’t hurt to consider the warranty.
Most faucet manufacturers, especially the more prominent brands, offer some semblance of a warranty. The lengths can vary, ranging from less than a year to a lifetime. The best brands usually offer a decade or more, sometimes even a lifetime warranty.
So, as you’re browsing through your local Menards in search of a new faucet, you might come across a brand called Tuscany. It might be entirely new to you, or you might be somewhat familiar with its other products. But do its faucets come with a lifetime warranty? Let’s find out.
About Tuscany
The Tuscany faucet lineup is part of an in-house brand operating under Menards. Menards is a family-owned company based in Eau Claire, Wisconsin, and was started over 60 years ago. In the years following its inception, Menards blossomed and grew, eventually expanding to various states throughout the Midwest.
Today, Menards has a handful of in-house bands, including Plumb Works, which also offers plumbing fixtures. Tuscany faucets span the middle of the range, offering a blend of quality and value, whereas Plumb Works faucets are the more affordable option.
Product Lineup
While its faucets are a key part of Tuscany’s lineup, its offerings go far beyond kitchen and bathroom faucets. Other products available under the Tuscany brand name include the following:
- Kitchen sinks
- Bathroom vanities
- Bathroom countertops
- Bathroom sinks
- Bathtub and shower faucets
- Freestanding bathtub faucets
- Toilets
- Toilet seats
- Utility sinks
- Shower drains
- Mirrors
- Bathroom accessories
Tuscany Faucet Warranty
Like many faucets available on the market today, Tuscany’s faucets come with a layer of coverage for added protection.
They feature various warranties, ranging from a few years to limited lifetime warranties. The coverage is in-line with warranties available through industry leaders, including Moen and Delta.
Warranty Length
Tuscany offers a few warranty lengths on its faucets, but the most notable offering is its limited lifetime warranty. The warranty guarantees that parts and assemblies of each faucet will be devoid of defects in material and workmanship under normal residential use for as long as the original purchaser consumer owns the product.
Terms and Conditions
The terms and conditions surrounding Tuscany faucets are fairly limited, as the warranty isn’t overly detailed. It doesn’t offer the depth of detail most warranties from industry leaders outline. Instead, it’s fairly simple and to the point, covering the basics and nothing more.
While the simplicity can be handy, it can also raise confusion surrounding what the warranty covers and what it doesn’t. That said, we’ll do a quick overview of the specifics the warranty offers.
Firstly, the warranty is only available to the original consumer purchaser. This means that you, as the owner, are the only person who can take advantage of warranty coverage on the faucet. If you sell the faucet to another person or leave it in your home when you move, the coverage doesn’t transfer to the new owner.
However, unlike many warranties that restrict coverage to the original installation location, this warranty doesn’t mention anything of the sort. Instead, it simply states the coverage applies to the original purchaser.
Hypothetically, you could take this faucet when you move or install it in a different location and still receive warranty coverage.
Aside from this, it’s important to note the parameters of which purchasers get the full warranty. Like many warranties, there are specific stipulations that outline the warranty length based on the purchaser.
If you’re a homeowner purchasing the faucet for your home and residential use, you get the full extent of the warranty’s coverage.
Commercial, business, and industrial purchasers who plan to use the faucet in those settings do not get any warranty coverage, as the lifetime warranty excludes these applications.
As we continued reading through the warranty, we came across an exclusions section. This is typical of any warranty, but unlike most, this section was very vague. It simply states that the warranty will not apply to faucets that have been subject to accidents, negligence, or improper installation.
Most warranties outline examples and parameters, but this one offers nothing more than that.
Lastly, the warranty only covers parts. So, if your faucet starts leaking and requires a replacement cartridge, the company will replace that part and only that part. This is different from most faucet warranties, which cover part and unit replacement. Because of this condition, you wouldn’t receive a replacement faucet, only the part that fails.
Note: There is some variation from one warranty description to the next, so it’s important to check the specifics of the warranty attached to the faucet you like.
Filing a Claim
If you believe you have a valid warranty claim, you’ll need specific pieces of information to file one. You’ll need to provide proof of purchase, such as a sales receipt and the original purchaser’s details to file the claim.
Once you have this information, you can send in the claim in a couple of ways, including the following:
- By phone: 1-800-626-3525
- By email: warranty@cmiproduct.com
After filing a claim with the company, it may take some time to complete the request and send the necessary parts to you. Once you file the claim and iron out the details, you can ask your customer service representative what the timeline looks like.
When you receive your replacement part in the mail, follow the instructions provided to replace the defective part with the new one.