Whether you’re buying a new kitchen sink or a shiny bathroom faucet to replace your old, worn-out one, there’s a good chance you’ll want a solid warranty to go with it. After all, a solid warranty reflects well on the brand’s confidence in its products, so if you buy a good product, you’ll usually get an equally good warranty.
So, perhaps you’re considering American Standard for your new fixtures. But does it offer a lifetime warranty on its products? Let’s find out!
About American Standard
Before we dive into the specifics of American Standard’s warranty, let’s take a quick trip down memory lane. To start, let’s rewind the clock to 1875, when the company’s predecessor, the Standard Sanitary Manufacturing Company, came to be.
In 1899, the company merged with a few additional plumbing manufacturers to create Standard Sanitary, which pioneered numerous plumbing product improvements in the early 1900s. By the mid to early 1900s, Standard had become the largest bathroom fixture manufacturer in the world.
In 1929, the company merged with the American Radiator Company, becoming the American Radiator and Standard Sanitary Corporation. Eventually, the company adopted its current name, which its kept ever since.
In 2008, American Standard Brands was formed as the result of a three-company merger, which combined American Standard Americas, Crane Plumber, and Eljer. In 2013, LIXIL Corporation purchased American Standard.
Today, American Standard is known as a high-quality producer of various well-designed kitchen and bathroom products, leading the way in innovative products that elevate the standards of living healthily, responsibly, and beautifully.
American Standard has an extensive reach through the plumbing industry, offering numerous products across kitchen and bathroom applications. Its product lineup includes the following:
- Shower systems
- Bathroom faucets
- Bathroom vanities
- Kitchen sinks
- Kitchen faucets
- Water filtration products
American Standard Faucet Warranty
American Standard offers warranties on all its products, from the kitchen sink to the bathroom toilet. Many of its products come with limited warranties, although a couple of products feature limited lifetime warranties, including its faucets.
American Standard’s faucets come with a limited lifetime warranty on the function and a limited warranty on the finish. Like most faucet warranties, this coverage guarantees the product will be free from defects in material or workmanship for as long as the original consumer purchaser owns the product.
It’s important to note that the warranty is non-transferable, so even though the faucet comes with lifetime coverage, you can’t transfer the warranty to another owner through a sale of your home or the product.
Additionally, the lifetime warranty solely applies to residential applications. Commercial customers, including industrial and business users, receive a much shorter warranty of five years. Like the residential warranty, the commercial warranty starts on the date of purchase and offers the same guarantee.
The warranty doesn’t apply to certain electronic parts, like the battery. Unfortunately, the battery doesn’t receive any warranty coverage, so replacements and repairs fall to the consumer.
Terms and Conditions
Although American Standard offers well-rounded coverage on its faucets, its warranties feature a few exceptions, which are essential to understand when dealing with its products. As mentioned, the warranty only applies to the original purchaser consumer, as its non-transferable and excludes specific components, like the battery.
The specifics listed in this article solely apply to faucets manufactured after June 1, 1996, and installed in the United States, Mexico, or Canada.
Aside from this, American Standard outlines specific scenarios that will result in a void warranty. These situations include damage due to the following:
- Use of other than genuine American Standard replacement parts
- Installation errors
- Improper care and maintenance, regardless of who performs the task
- Aggressive air or water conditions
- Harsh or abrasive cleaners and/or materials, like steel wool or caustic chemicals
If your faucet sustains damage due to the listed exclusions, the cost of repairs or replacements is entirely up to you. In addition to these exclusions, it’s important to note that the warranty does not cover the following:
- Labor charges incurred
- Damage sustained during installation
- Repair or replacement
- Incidental or consequential damages
Lastly, it’s important to note that the warranty gives specific legal rights to the purchasers of American Standard faucets. However, rights may vary from state to state or province to province. Certain states and provinces may not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions might not apply to your situation.
Filing a Claim
Receiving a defective product or dealing with premature faucet failure is frustrating, but if the issue falls under American Standard’s warranty umbrella, you won’t need to worry about footing the bill for repairs or a replacement.
If you think you have a valid warranty claim, your first step is to contact American Standard. You’ll need to provide proof of purchase, such as the original sales receipt, and a detailed report of the problem. Sometimes, you might need to send in the defective product or pictures of the issue.
Once American Standard receives the necessary information, they will decide on a solution. The solution varies based on the company’s discretion but states it will provide free-of-charge replacement parts or products to replace those which provide defective material or workmanship.
If you have a warranty claim, contact the company through the following options:
- United States customers:
- By mail: American Standard Brands P.O. Box 6820 Piscataway, New Jersey 08855 Attention: Director of Customer Care
- By phone: (800) 422-1902
- Online: https://www.americanstandard-us.com/contact-us
- Canada customers:
- By mail: AS Canada, ULC 5900 Avebury Rd. Mississauga, Ontario Canada L5R 3M3
- By phone: (800) 387-0369
- Online: https://www.americanstandard.ca/contact-us
- Mexico customers:
- By mail: American Standard B&K Mexico S. de R.L. de C.V. Via Morelos #330 Col. Santa Clara Ecatepec 55540 Edo. Mexico
- By phone: 01-800-839-1200
- Online: https://www.americanstandard.com.mx/soporte-de-piezas/contactanos