Woodbridge is a relatively young brand in the toilet market, with around 18 years of experience in the industry. Despite its relative newness, the brand is becoming an increasingly popular option, racking up thousands of sales across the United States.
But is Woodbridge actually a good toilet brand? This article reviews each aspect of the company, including who makes its products, where they’re made, and if they’re a good investment.
Woodbridge is a fairly young brand working within the kitchen and bathroom space. The brand was founded in 2005, so it’s comparatively young to some other brands, like Kohler. However, despite its apparent youth, Woodbridge has built a strong reputation in the industry as a quality brand.
The brand has three warehouses and 12 production lines and proudly states it has the whole process, from production to shipment, under its control. Its facilities produce an array of high-quality bathroom products to accommodate varying aesthetic preferences, budgets, and expectations.
Woodbridge is known for its toilets, but they aren’t the only available option in its product lineup. The lineup includes a range of bathroom products, including the following:
- Whirlpool and jetted soaking tubs
- Tub fillers
- Shower doors
- Bathtubs showers
- Shower bases
- Shower wall kits
- Bathroom accessories
Where Can You Buy Woodbridge Toilets?
Woodbridge products, including its toilets, are widely available through various retailers. The products are available through major retailers like Home Depot, Lowe’s, Wayfair, Walmart, and Amazon, so they’re easy to find.
Customers can purchase these toilets in-store or online, although availability may vary at in-store locations.
Here are some best sellers on Amazon:
Where Are Woodbridge Toilets Made?
Like many brands offering products today, Woodbridge doesn’t explicitly state where its toilets are from. The company is based in the U.S. but makes no claims about whether its products are domestically-made. Since most brands with American-made products are usually fairly open and proud about the fact, we can assume Woodbridge products aren’t made domestically.
After careful research, we found a few tidbits that could allude to the products’ origin. The technical details section on each product’s information didn’t provide an origin, which isn’t entirely abnormal.
However, we found a couple of reviews stating they found a “Made in China” label on the box. Another reviewer mentioned the installation instructions provided seemed translated, which is another clue that these products are likely manufactured overseas. Yet another reviewer mentioned the brand met their complaint with a help video in Chinese.
While we can’t be sure about the origins of its entire product range, Woodbridge toilets are likely manufactured in China. This is pretty typical of brands in the industry, as many brands source their products from China, Indonesia, and Taiwan.
Who Makes Them?
Woodbridge toilets list the brand as the manufacturer, so we cannot say exactly who makes them. However, we can offer insight based on industry trends. Some brands have contracted manufacturing facilities overseas, while some own manufacturing facilities overseas.
The remaining brands usually source products from several facilities, which provide generic products to many brands. These brands typically rebrand the products as their own, import them, and sell them in the U.S.
The brand’s website states it has 12 production lines and three warehouses. While the site provides the location of each warehouse, which are all listed as distribution centers, it doesn’t supply any information about the locations of its production lines. Since Woodbridge listed itself as the manufacturer, it’s possible the brand owns a manufacturing facility overseas and imports the products for sale.
Are Woodbridge Toilets Any Good?
If you’re unfamiliar with the Woodbridge Bath brand, you might be wondering if its products are any good. After all, you don’t want to invest in a product that will tap out prematurely, leaving you with an expensive and non-functional investment.
Here’s our take on whether Woodbridge toilets are a good option:
Woodbridge is known for its product quality, as it’s shaped itself to be a formidable competitor to well-known toilet brands like TOTO and Kohler. Like most toilets, Woodbridge’s products are made from porcelain, so their solidly built and decently durable.
Of course, it’s tough to evaluate the quality of a product without hands-on testing thoroughly. So, to gather some insight, we also combed through dozens of customer reviews. While there were mixed reviews on specific models, the vast majority of customers reported satisfaction regarding the quality of these toilets.
Woodbridge’s design trends clearly lean toward modern looks, as most of its models feature clean, sleek lines that emanate contemporary trends. While there are a couple of toilets that look similar to traditional styles, these options are few and far between.
Instead, much of its lineup features modern touches, like the square design models or bidets. Most of these models are one-piece toilets, so if you prefer two-piece models, you might not find what you want. Woodbridge might have the perfect fit if you’re looking for a more modern toilet.
When considering a new toilet for your home, it’s essential to consider the size of the toilet. If the toilet is too short or too tall, it’ll be uncomfortable to sit on, which isn’t ideal. Most toilet seats, including Woodbridge models, are between 17 and 19 inches from the floor. This ensures the toilet meets ADA standards and is ADA-compliant.
In addition to the standard sizes, customers can request a shorter, 14-inch model that offers superior comfort for children and individuals with disabilities.
Aside from the height, it’s essential to consider the shape of the toilet seat. Round seats are better space savers, but they might not be as comfortable. Elongated seats consume more space but tend to be more comfortable. Woodbridge offers both, so you can select whatever option best suits your home’s needs.
A good toilet needs to flush without a hitch. After all, who wants to deal with poor flushes that don’t whisk away the toilet’s contents? Not us! Because of this, it’s essential to consider the flushing power of your toilet options.
With Woodbridge, powerful flushing isn’t a concern. Its toilets come with a powerful dual flush technology, which ensures any and all waste will be whisked away during the flush. Some models offer different power modes in the flush options, allowing you to control noise levels and water consumption.
Woodbridge’s toilets aren’t a budget-friendly option, as most of its models start around $300 and climb upward of $1,000. Woodbridge toilets are pricey compared to budget models from brands like Glacier Bay, which cost around $100.
That said, most of Woodbridge’s toilet lineup is modern and higher-end, so the prices are fairly standard for the quality and design factors.
If you appreciate the convenience of a smart toilet or bidet, Woodbridge might have the perfect fit. Its smart toilets have all sorts of perks, including a built-in deodorizer, automatic flush, an automatic opening and closing lid, and heated seats. The bidets feature wireless remote control for convenient control, plus several additional features based on the model.
Woodbridge has an extensive array of intelligent toilets and bidets, so if you’re looking for a suitable model for your home, Woodbridge’s options might be a worthwhile consideration.
Like most brands, Woodbridge offers a warranty on its products, including its toilets. The warranty varies based on the product in question, but its toilets and bidets feature identical coverage. When you purchase a Woodbridge toilet, you’ll receive one year of limited coverage, as the brand warrants the product to be free from defects in material and workmanship.
The warranty solely applies to residential customers, who must provide proof of purchase for warranty claims.
Woodbridge’s warranties are fairly on-par for the industry, as some leading brands, like Kohler, offer nearly identical warranties. Of course, there are a few brands out there that offer much longer warranties on toilets, but these are few and far between.
Before purchasing a new toilet, it doesn’t hurt to consider customer reviews, as they can offer insight into what your experience with the brand or product might be. We combed through hundreds of reviews across sites like Amazon, Lowe’s, Home Depot, and Wayfair to look for trends and themes across the feedback.
The overwhelming majority of reviews are positive, with many customers applauding the design, ease of cleaning, quality, and design. Conversely, a couple of scattered negative reviews cited issues with warranty coverage, customer service, and functionality.
Feedback varies based on the product, so we recommend sifting through the reviews on the product you like before purchasing it.
Most prominent brands have a dedicated customer service team that handles all customer complaints and concerns. Generally, this team responds to complaints in customer reviews, usually offering a solution to the problem or a contact number for further assistance.
However, we didn’t come across responses from such a team on Woodbridge’s product listings. That said, the brand does have a few options for assistance, including the following:
- By email: firstname.lastname@example.org
- By phone:
- Florida Distribution Center: (407) 268-6850
- New Jersey Distribution Center: (848) 800-4844
- California Distribution Center: (562) 229-0088
Unfortunately, we came across several complaints surrounding the brand’s customer service. One customer said they had an issue with the product, and customer service sent them a video in Chinese, which they do not speak. Another customer reported the representative who answered the phone knew nothing about the product.
However, several reviews mentioned satisfaction with the customer service team. One reviewer said they never received certain parts necessary for installation, but upon contacting the customer service team, they promptly received those parts. Several other reviewers had similar stories.